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 Programme points
• To improve participants' command of Spanish in general including fluency in speaking and listening comprehension.
• To improve their command of the Spanish they will encounter during their work including social Spanish and the ability to handle visitors and enquiries both personal and on the telephone.
• To improve their ability to read and make written communications in Spanish.
Who should attend?
Secretaries, management assistants and all office staff who need to improve their confidence, fluency and efficiency when receiving telephone calls or visitors in Spanish, and who may be required to deal with professional documents or commercial correspondence in Spanish.
Note
The course content fulfils the requirements for the official Chamber of Commerce exam established by the Madrid Chamber of Commerce and the University of Alcalá de Henares (Madrid), designed for candidates who are able to communicate in simple everyday office and business situations.
Methodology
Pair-work and role-play activities are given emphasis in order to make the learning environment as interactive and realistic as possible.
Duration and timetable
2 weeks (60 sessions)
09:30 - 11:30 Grammar and communication
11:30 - 12:00 Coffee break
12:00 - 13:30 Grammar and communication
13:30 - 14-30 Lunch
14:30 - 16:30 Duties expected of secretaries
17:00 Outdoors cultural activities twice a week
COURSE CONTENT
1. Financial and Business Vocabulary Development
• Learn the most efficient ways to build your vocabulary and phrases for common business situations
2. Business Correspondence
• Improve the writing style and accuracy for letters, faxes and e-mails
• Modern rules of address, starting, endings, punctuation and abbreviations
• Writing reports and minutes
3. Telephone Language and Skills
• Up-to-date vocabulary and phrases for answering, holding, transferring, taking and giving messages, dealing with engaged lines, interrupting and ending
4. Organising Events and Making Travel Arrangements
5. Looking for a Job
• Preparing a cv
• The job interview
6. Social Spanish
• Interacting with business partners face-to-face and on the telephone
• Key skills and procedures needed when socialising with Spanish-speaking clients and colleagues
• Dealing with visitors, showing people around and giving practical information
• Identifying and establishing needs of visitors politely and efficiently
7. Politeness and Diplomacy
• Best ways to say 'no' politely
• Presenting bad news in the best light
• How to deal with difficult people
8. Intercultural Awareness
• Dealing with cross-cultural differences
• Greetings, introductions, social conversation, humour, etc.
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The course can be completed with the official Chamber of Commerce exam. Additional individual classes available for specific exam training.
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